<p>One of the most common issues that our support team sees is password problems. We receive a lot of tickets where customers can't remember their password, can't get their password to work, etc. We want to make our service as easy to use as possible, so we're going to give you some detailed instructions for resetting your password.</p> <p><br /><strong><em>This is important!</em></strong> You will need an active account to reset your password. If your account has been canceled or closed then you'll need to reopen your account before you can reset your password.</p> <p>&nbsp;</p> <h1>When Should You Reset Your Password?</h1> <p>You should follow the process below to reset your password when...</p> <ul> <li>You can't remember your current password</li> <li>You think someone might have guessed your password<br /></li> </ul> <p>&nbsp;</p> <h1>Steps to Resetting Your Password</h1> <p>It's actually very simple to reset your password.</p> <p><strong>1. </strong>Just visit our site at <a href="http://newsgroupdirect.com">http://newsgroupdirect.com</a> and click on the Login button in the top right corner.</p> <p><img src="/attachments/token/n4vbifh45yj7brg/?name=Screen_shot_2009-11-28_at_1.03.20_PM.png" border="0" alt="Screen_shot_2009-11-28_at_1.03.20_PM.png" /></p> <p>&nbsp;</p> <p><strong>2. </strong>Then you will see the login form. Just click on the Forgot link near the right-hand side of the screen to proceed to the password reset page.</p> <p><img src="/attachments/token/wcb9lse0ffamjr1/?name=Screen_shot_2009-11-28_at_1.03.39_PM.png" border="0" alt="Screen_shot_2009-11-28_at_1.03.39_PM.png" /></p> <p><strong>3. </strong>You will then see the form to enter your email address. Enter the email address that you have on file with us and submit.</p> <p><img src="/attachments/token/8oxebpz7yny7p7r/?name=Screen_shot_2009-11-28_at_1.08.14_PM.png" border="0" alt="Screen_shot_2009-11-28_at_1.08.14_PM.png" /></p> <p><strong>4. </strong>Then you should check your email to see the new password that we have generated for you. This new password will allow you to login to the website as well as the news servers. You can certainly login to our website and change the password to anything that you want, if you wish.</p> <p>Feel free to submit support tickets if this isn't clear enough or doesn't cover your specific situation.</p> 2009-11-28T13:14:08-05:00 29605 161 83472 true false true true 0 Jim 194011 2009-11-28T13:14:08-05:00 <h1>Understanding Connection Limit Problems</h1> <p>Connection limit errors are fairly common, and are a result of how newsreaders connect to the news servers. When you're downloading multiple articles at a time the newsreader will often leave connections open after an article is downloaded, which will quickly utilize all of the connections that you're allowed.</p> <p>&nbsp;</p> <h2><strong>How to Resolve</strong></h2> <ol> <li>Make sure that you know how many connections is allowed for your account and configure your newsreader software to only use that many<br /></li> <li>Disconnect from the news server and close your newsreader</li> <li>Wait 30 minutes to 1 hour.</li> <li>Try to connect again and you're connections should be ready to use</li> </ol> <p>&nbsp;</p> <h2>Connecting to Multiple Servers</h2> <p>With NewsgroupDirect you are allowed to connect to multiple news servers at a time, but the number of connections you are allowed still applies. If you have 20 connections for your account and want to connect to 2 servers at a time, you will need to split those 20 connections between the 2 servers.</p> 2009-06-14T14:09:39-04:00 29605 381 41316 false false true true 0 Jim 194011 2009-12-01T14:41:22-05:00 <p>Connecting over SSL is slightly different than connecting normally. You'll have to change the server address to <strong>news-ssl.newsgroupdirect.com</strong> or <strong>news-eu-ssl.newsgroupdirect.com</strong>, depending on your location. You'll also need to change your port to <strong>563 or 80</strong>. If your newsreader has an SSL option, you'll want to make sure that is enabled as well.</p> <p><br />Not all newsreaders support SSL connections, so you'll need to make sure your newsreader client does prior to connecting. The free, full-featured version of Newsrover that we provide does support SSL.</p> <p>&nbsp;</p> <p>To summarize, follow these steps to connect to SSL:</p> <ol> <li>Make sure your newsreader supports SSL</li> <li>Change the server address to news-ssl.newsgroupdirect.com or news-eu-ssl.newsgroupdirect.com</li> <li>Change the port to 563 or 80</li> <li>Check any box in your newsreader for SSL<br /></li> </ol> <p>&nbsp;</p> 2009-03-10T16:19:30-04:00 newsreader ssl newsrover 29605 1118 26686 true false true true 0 Jim 194011 2009-03-10T16:19:30-04:00 <p>Below you will find a list of news readers and setup instructions (if available) for several of the most popular newsreaders that our users utilize.</p> <p>&nbsp;</p> <p>NewsRover (Windows)</p> <p></p> <ol> <li>You can download Newsrover from the My Account area of our website.</li> <li>After you've installed Newsrover and run it for the first time you'll be asked for some setup information. On this first screen you should enter the paths for file storage. Also on this page you will want to enter the username and password that you received from us via email. We do not recommend that you put your real email address in the email address field unless you plan to use Newsrover as an email application.</li> <li>You will then be presented with the basic Home screen in Newsrover. This is where you will spend most of your time in the application. From here you will be able to see all of the search features and subscribed group management on the left-hand side of the screen. You will see any messages for the group you're viewing in the right-hand pane. You will see the current message you're reading in the bottom pane.</li> <li>If you click on Configure in the menu bar you will open up the Configure Panel. This is where all of the Newsrover settings are handled. On this page you will want to adjust the number of connections to match that of the plan that you have. For example, if you have a plan with 10 connections you will want to set Subscribed Newsgroups to use 9 connections and Autoscan to use 1. If you want to connect to the SSL server you will need to&nbsp;enter the address of the SSL server in the News Server Address list and click on the checkbox for SSL connection.</li> <li>Subscribing to a newsgroup basically means that you are adding that newsgroup to your list of favorites. For example, suppose that you frequently read a newsgroup that discusses ham radio. You can subscribe to the newsgroup so that it's easy to view any new messages posted in the newsgroup. To subscribe (or unsubscribe) to newsgroups you can simply right-click on the news server address in the left-hand pane and choose the Subscribe option. You will then be presented with a window that will let you either browse categories of newsgroups or search for a newsgroup by words in its name.</li> <li>Once you've subscribed to the newsgroup you'll be able to download headers. Typically you will want to download all of the new headers for a group. You can think of a header as just the subject of a message. Once you've downloaded the header you will be able to download the entire message. Downloading headers can take some time for larger groups, depending on the speed of your internet connection.</li> <li>A nice feature of Newsrover is the message search capabilities. Just click on Message Search in the left-hand pane and you'll be presented with the search window. Just enter any text you want to search for and you will be presented with the messages that contain that text.<br /></li> </ol> <p>Agent (Windows)</p> <ol> <li>Install Agent on your computer</li> <li>Set up your news server information by going to Options -&gt; General Preferences. Then click on the News Server option. Enter the NewsgroupDirect server you want to connect to as the Host Name. Choose "Username and Password" as the login method. Then enter your username and password in the spaces provided. We recommend that you also check the box to "Remember password between sessions". Click OK to finish.</li> <li>To download the list of groups you should go to Online -&gt; Refresh Groups List.</li> <li>Once you've download the list of groups you can start browsing and downloading.</li> </ol> <p>Hogwasher (Mac)</p> <ol> <li>Go to the Hogwasher site (search for "Hogwasher" on Google) and download the latest version of Hogwasher. Then install the file on your computer.</li> <li>Start the process of setting up Hogwasher. When asked for the news server address you should enter the address of the server that you want to use from our Network Status page. Then you will enter the username and password that we emailed to you. Make sure that you check the box that says "Server requires username and password".</li> <li>Once the program is installed and running it will ask you to download the list of groups. Once the groups are downloaded you will be able to subscribe to any groups that you are interested in.</li> <li>Double-click on any of your subscribed groups to download the headers available.</li> <li>Use the search box at the top of the group window to search for specific messages that you may be interested in.</li> </ol> <p>Unison (Mac)</p> <p>&nbsp;</p> 2009-01-29T11:40:24-05:00 agent hogwasher host mac newsreader newsrover username 29605 1569 20883 true false true true 0 Gary 195379 2009-09-05T19:55:23-04:00 <p>I'm pleased to announce that we're doing some beta testing a for a new Helpdesk system, powered by Zendesk. Feel free to use the forums to help out your fellow customers. We'll be posting some forum guidelines in the coming days.</p> 2009-01-19T15:33:01-05:00 betum forum 29604 1429 18908 true false true true 4 Wmtsville 194011 2009-09-30T23:19:27-04:00 <p>I'mtryigtosgasdyouduasacusto,er</p> 2009-09-09T02:43:18-04:00 18908 29604 118152 2009-09-09T02:43:18-04:00 915651 <p>youareothelpiggggggggggggggggggggggggg</p> 2009-09-11T00:33:53-04:00 18908 29604 119361 2009-09-11T00:33:53-04:00 915651 <p>youareothelpiggggggggggggggggggggggggg</p> 2009-09-11T00:45:01-04:00 18908 29604 119365 2009-09-11T00:45:01-04:00 915651 <p>What does a "500 Syntax Error or Unknown Command" in my news reader connection mean?</p> 2009-09-30T23:19:27-04:00 18908 29604 130645 2009-09-30T23:19:27-04:00 419798