Knowledge Base/Announcements
New Support Helpdesk
Jim
posted this on January 19, 2009 03:33 pm
I'm pleased to announce that we're doing some beta testing a for a new Helpdesk system, powered by Zendesk. Feel free to use the forums to help out your fellow customers. We'll be posting some forum guidelines in the coming days.
Comments
What does a "500 Syntax Error or Unknown Command" in my news reader connection mean?
anyone else having problems connecting to search server since may 2, 2010?
Ive been having problems all the time. :( I have to keep requesting for them to reset my account. Afte that everything works fine.
would be nice if there was 24 hour customer support
Yes, I switched to NewsGroupDirect about a year and a half ago and have to admit, the support is limited. I didn't realize it was not 24/7 until a serious bandwidth issue. I could not get any real help. My previous News Provider was quick to respond and continued to communicated until the issue was resolved. I miss that.
Please consider offering more ports for the SSL connections. And, most importantly, one of these should be Port 443 (Https). Doing so would allow anyone experiencing bandwidth throttles, caps and other port based speed limits, a way to avoid them.
Thank You...
can anyone tell me how to upgrade my account from pro to unlimited?
HOW DO i CHECK HOW MUCH DOWNLOADING TIME I HAVE LEFT?
I am posting my tech support to everyone attention, especially someone with similar issues.
Stop throttling
Hello,
I am consistently being throttled on the level of your company servers.
There is a repeating pattern recorded of high initial download speed, after how many Gb's speed drops, after how many hrs it reinstates. (Ping and trace-route fine always)
I prepared screen captures and dates, as credit company requested for credit dispute (I consulted prior to making a claim).
I am practically not using your service due to that. Since its not as described with above technical support logs I will be entitled to complete refund. I am certain your management aware of Consumer Protection Law that allows full (or partial) refund for lacking service with sufficient proof (and I have it).
I have no intention of discussing it further, if throttling continues I will just follow up with reverse charges for every month of service I did not receive.
Please forward this information to billing as well.
You have 3 business days to correct the issue.
Respectfully, [my name]
PS I will file complaint with FCC regarding your company (my internet provider responded to that very fast) and also cc this letter to all listed emails of your company management.